What is the difference between Raw Hair and virgin Hair?
Raw hair is 100% unprocessed hair collected from a single donor; it has never been chemically treated for steam or texture. virgin hair is often processed to achieve uniform curl patterns. Raw hair is the highest quality available on the market, offering superior longevity and a more natural movement.
How long does the hair last?
Because our hair is sourced from single donors and remains chemically intact, it can last 3 to 5 years or longer with proper maintenance and professional care.
Can the hair be bleached or dyed?
Absolutely. Since our hair is raw and unprocessed, it can be safely bleached to high level blondes (such as #613) and colored by a professional stylist without losing its integrity or luster.
How long will it take for my order to arrive? Local Deliveries: Orders within Nigeria are typically delivered within 2-3 business days. International Shipping: For our clients in the United States, Canada, U.K. and other regions, shipping usually takes 5–7 business days via our premium courier partners.
You will receive a tracking number as soon as your order is dispatched.
Do you offer bulk or wholesale pricing?
Yes, we provide wholesale opportunities for salon owners and hair entrepreneurs looking for consistent, high end inventory. Please contact our team via WhatsApp for our current wholesale catalog and requirements.
How should I maintain my raw hair extensions?
Treat your extensions like your own natural hair. We recommend:1. Using only sulfate-free shampoos and hydrating conditioners.2. Air drying whenever possible to maintain the hair's natural moisture.3. Using a heat protectant before any styling.4. Brushing gently starting from the ends and working your way up to the weft.
Which products do you recommend for maintaining luster?
To keep your hair looking "lustrous," we recommend lightweight serums and professional grade hydrating masks.
Avoid heavy oils that can weigh the hair down and cause buildup.What is your return policy?
Due to the nature of our products and federal health regulations, we maintain a strict hygiene policy. Returns or exchanges are only accepted if the hair is in its original state, with all security tags and "Luster" seals intact, within 7 days of delivery.
What if I receive the wrong texture or length?
In the rare event of a fulfillment error, please contact us immediately. we will provide a prepaid return label and prioritize the shipment of your correct order at no additional cost to you.
